FAQs

Frequently Asked Questions

SUSTAINABLE ENGINEERING & FARMING ALLIANCE Pvt. Ltd. ( HEREINAFTER REFERRED AS SEFA) FAQ FOR THEIR WEBSITE WWW.SEFA.CO.IN

Q. What’s dealing of SEFA?

Ans. SEFA is online Marketplace for Spares and Consumables required for maintenance of Milking Systems and for day-to day use items for dairy farm operations.

Q. How do I shop from SEFA?

Ans. Official website for SEFA is www.sefa.co.in. Log on to www.sefa.co.in and visit our array of products. For your convenience we have categorized most of our products in different sections. You can also check our best-selling sections to see what most of the dairy farmers are buying. All you need to do is choose your product, place it in the cart and CHECKOUT once you have selected all the products required by you.

Q. How can I pay?

Ans.  We, SEFA prefer payment via PayU Money. Also, you can opt for direct Bank Transfer by Net banking.

Q. Is it safe to order products on SEFA using my credit card or checking information?

Ans. It is absolutely safe to order with us using your credit /debit card as we do not store your personal data, except your shipping address and phone number for our reference.

Q. How can I contact SEFA?

Ans. You can email us at support@groupsefa.com from Monday to Friday, please have patience and we will get back to you as soon as possible. You can also reach us by phone at 1800-103-2702.

 Q.    How do I verify product information after ordering?  

Ans. You can verify your order after purchase by contacting us at our tollfree number or by checking your email, which would be autogenerated email, to avoid any confusion or misplacement. Due to the end use of product we follow strict no-return policy, hence it is important to clarify all the doubts before placing order.

Q      How do I track my order?

Ans. You can get a detailed record of your order under your account registered on our website. You can also track by your order number.